Frequently Asked Questions

 

Q. Where can I get my hearing aids reprogrammed or tuned?

A. We offer Remote Programming Services, feel free to contact us for more information. - Alternatively you can take your hearing aids in for service at any Local clinic, our hearing aids are not locked and do not require any special tools other than the manufacturer's software and link which are standard equipment for hearing aid practitioners.

 

Q. Do you ship Internationally?

A. Yes! We ship worldwide: International shipping fees may apply.

 

Q. How long is the trial period and Money Back Guarantee?

A. 60-Day Money Back Guarantee and 100% Full Refund if you are not completely satisfied with your purchase. 

 

Q. How can I send in my Hearing Test (Audiogram)?

A. You can send your hearing test to us by email: (nextlevelhearing@gmail.com)

 

Q. Do you offer hearing aid financing?

A. There are multiple lenders available to finance your hearing aids purchase and still take advantage of our discounted pricing and 60-Day Money Back Guarantee.  CareCredit is our main lender but do offer other financing options click here

 

Q. How long will it take to get my hearing aids?

A. Our process includes Processing, Programming and Quality Control for a typical turn-around time of 7-10 business days.

 

Q. Who do I contact for Warranty services?

A. Contact us directly and we will handle the entire process for you at no cost. This service is included with your purchase.

 

Q. Are there any hidden fees I should know about?

A. Absolutely not! Our prices are exactly what you see on our website. Programming, Shipping and Fitting are all included in the price and there are never any hidden fees.

 

Q. Am I missing on anything by buying online versus going to a local store?

A. In today's technologically advanced world hearing aids require very little tuning and tweaking after being properly programmed to your hearing test. Cleaning and maintaining your hearing aids is as easy as opening a can of soup. More information about buying hearing aids online, click here.

 

Q. I still have more questions, what's the best way to contact you?

A. Email is always the best method.  We have a small staff which allows up to keep our great prices low.  We will follow up will you as soon as possible.  Many times within the same day.  Our normal hours are 9-5 central time, after hours you may contact us by email or contact form click here